Frequently Asked Questions

GENERAL INFORMATION


What is 4MyFriend?
4MyFriend is a lasting and tasteful way to celebrate the life of a loved pet in an online environment. It’s a great way to share stories, photos, videos and more.

Will there be an additional charge if I want to update a memorial?
No, as long as you don’t exceed the content limits of the selected package (upgrades will be available). This way you can commemorate special dates and anniversaries at no additional cost.

How long will a memorial remain online?
The fee you have chosen will give you full access to your pet’s online memorial for 2 years. You’ll be contacted before it expires and you can choose to renew at that time. If you choose not to renew, the memorial will remain visible but you’ll no longer be able to edit or change.

How do I create a 4MyFriend memorial?
Follow a few guided steps to enter information about you and your loved one. Choose a layout, choose a level of service (which can be modified at any time), then start creating a fitting tribute to share with family and friends.

How much does it cost to create a 4MyFriend memorial?
See Pricing Details


FEATURES OF 4MYFRIEND


Do I have to include all the features?
As the subscriber, you can choose to include as many or as few features as you want for the obituary:
- Charitable Donations
- Social Sharing
- Copy
- Guest Book
- Photos
- Videos

How many photos and media files can I upload to the memorial?
This depends on the plan you select — see Pricing for more details.

What file formats does 4MyFriend accept?
We accept the following image formats:
- JPG/JPEG
- GIF
- BMP
- PNG

We accept the following video links:
- Vimeo
- YouTube


MANAGING YOUR 4MYFRIEND MEMORIAL


What is the Dashboard?
Your Dashboard is a quick and organized way to access information about your site. Through your dashboard, you can:
- Create a new memorial
- View and edit the memorial
- Screen and approve Guest Book messages
- Modify features
- Change your site settings
- Provide feedback/contact us

How do I modify my content?
You can log into your 4MyFriend.com account through any Internet connection and make changes and additions to your memorial at any time.

Can I change the design or other settings?
Yes. When you are logged in, you can change any of the Site Settings (notifications, design, layout).

How do I change my email address or password?
When you are logged in, you can update your personal information any time at My Account.


CREATING A MEMORIAL


How much does it cost?
The prices shown are in Canadian dollars and final cost will vary based on prevailing exchange rates. Your credit card company and/or your bank may convert the charge to your local currency and add additional fees that aren't reflected in the approximate price displayed.

There are no additional fees for hosting, maintaining or storing.

Who can create a memorial?
Any site visitor may create a memorial. However, if complaints arise regarding the genuine nature of a post it will be suspended until its authenticity can be verified.

What payment methods does 4MyFriend.com accept?
We accept the following:
- MasterCard
- Visa
- American Express
- PayPal

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

We guarantee that every transaction you make with 4MyFriend.com will be subject to the industry's most confident secure server software standards, Secure Sockets Layer (SSL). With SSL, all of your personal information is encrypted, including your credit card number, so it cannot be read as it travels over the Internet. Only 4MyFriend.com can read your personal information.

How soon after payment is a memorial visible online?
Once payment authorization is complete, the memorial will be uploaded to 4MyFriend.com and fully visible to the public.